Investor grievance
Grievance redressal
If something has gone wrong, here is exactly who to contact, in what order, and how long each step should take.
Escalation
- Step 1 — Customer support Write to support@btetrade.in. We acknowledge within 1 working day and aim to resolve within 7 working days.
- Step 2 — Compliance officer If unresolved, escalate to our compliance officer at grievance@btetrade.in.
- Step 3 — SEBI SCORES If still unresolved after 30 days, lodge a complaint on the SEBI SCORES portal.
- Step 4 — Smart ODR If you remain dissatisfied, initiate dispute resolution through the Online Dispute Resolution portal.
When you write to us, please include your registered mobile number, the date the issue arose, and any reference number you have. It lets us find your account without a round of clarifying emails.
Complaints data
Published monthly, as required.
| Pending at start | Received | Resolved | Pending at end | Average resolution |
|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 days |
SEBI SCORES
If we have not resolved your complaint within 30 days, or you are not satisfied with our response, you can lodge a complaint with SEBI through the SCORES portal at https://scores.sebi.gov.in.
SCORES is free to use. You will need to register with your name, PAN, email and mobile number, and you can track your complaint's status through the same portal.
Online dispute resolution
If your complaint remains unresolved after the SCORES process, you may initiate dispute resolution through the Smart ODR portal at https://smartodr.in, which provides conciliation and arbitration for disputes in the securities market.
Our contacts
- Customer support
- support@btetrade.in
- Grievance officer
- grievance@btetrade.in
- Compliance officer
- TBD
TBD@btetrade.in
+91 TBD - Telephone
- +91 TBD TBD TBD
- Hours
- Monday to Friday, 9:00 AM to 6:00 PM IST
- Postal
- TBD Address Line 1
TBD Address Line 2
TBD, TBD TBD
India